Please allow us up to 1 business day to prepare your order. Once packed, United States shipping is done via wynd and gets delivered within 1-5 business days, depending on selected service. Shipping rates will vary according to package size, weight and final destination. Should you require expedited shipping in the form of guaranteed next day delivery or second day delivery you will be given the option of making these selections on our check-out page. As an added bonus, if you reside locally in either Brooklyn or Manhattan you will also be given the choice at check-out of opting for same-day courier delivery for a low flat fee. For International shipments we use wynd Worldwide who provide customs clearance and door-to-door delivery service within 1-3 business days. Shipping rates will vary according to package size, weight and final destination. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. wynd Same-Day - delivers within 1-3 hours* wynd Standard - delivers in 2-5 business days* wynd Second Day - delivers in 2 business days* wynd Next Day - delivers in 1 business day* wynd International shipping - delivers in 1-3 business days* *Not including packing time. Please allow us up to 1 business day.
We will gladly accept returns on full priced items. If you wish to make an exchange, we ask that you follow this procedure to return the original item for a refund and purchase the desired item through the website as a separate transaction. Marked down items or items purchased with a discount code are final sale. Made-to-order items cannot be returned or exchanged. Please see below for the correct return procedure.
Please email Return Requests to firstname.lastname@example.org for a Return Authorization with 7 days of receiving your order. Please include your order number. We will respond to you within 24 hours. Your return package must be post marked within 7 days of receiving your Return Authorization. Please send merchandise pre-paid and insured to our address:
263 South 1st St.
Brooklyn, NY 11211
Merchandise must be received with original tags and packaging, unwashed and unused. We will credit the same credit card account to which the original purchase was charged. We will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Joinery will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.